REQUEST AN INTERPRETER
From the Director
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ASL version of how we provide services (click here)
Vancro has worked hard to become a leader in in providing Interpreting services nationwide. We have a primary focus on federal and govenment Interpreting needs. Always in consideration are our three stakeholders: the requester of services, the people who are utilizing the Interpreters and the Interpreters who are providing the service. For Vancro to provide exceptional service, each stakeholder is considered. To that end, we have made quality assurance and customer service integral in our Interpreter provision. This focus sets us apart from other agencies or companies that provide Interpreters.
Vancro is a great company to work for. We are flexible and open to feedback. Most importantly we honor your terms and conditions. If we cannot honor them, we will not offer to provide interpreting services. As an Interpreter working for Vancro, rest assured that our goal is to elevate our profession. We hire a local Program Manager to work on-site with the requestors and with local Interpreters at all of our locations. Vancros executive team is a phone call away. As stated, we will not undercut expertise for profit. Our aim is exceptional service. We will never ask interpreters to sign a non-compete. Vancro feels strongly that non-compete agreements do a disservice to the Deaf community and diminishes the autonomy of interpreters as private practitioners. Rather, we want to be such a great place to work that your first preference is Vancro.
Vancro will work with you to secure your preferred Interpreters. We understand that preference lends to quality and preserves institutional knowledge that is incredibly valuable in the nuanced work that you do. For on-going requests, Vancro will build a roster of highly qualified Interpreters and will check in regularly to ensure that the Interpreting team is fitting your needs. We can provide additional training to the staff or to the Interpreting team if requested. Based on your feedback, we will create a Designated Interpreter Team (DIT) that will allow consistency in Interpreter provision. For one-time requests, Vancro takes advantage of that same roster to provide exceptional Interpreters. We do not base our model of Interpreter provision on first reply, first hired or the least expensive interpreter. We look for quality, content expertise, solid adherence to ethics, and to your Interpreter preference.
Vancros aim is to provide outstanding service to any requestor or government agency. We offer a complete package of services to ensure that you are getting exactly what you need. We always have a local Program Manager available to you and our responsibility is to ensure you are receiving the highest quality Interpreters. The ASL leadership team personally vets every Interpreter we hire. We do not subscribe to a plug and play model of Interpreter placement where there is no quality assurance or feedback loop afforded to you. If there is something we could be doing differently or better, we want to know.
Vancro recognizes the importance of supporting Interpreters and the Deaf Community. We are members of RID and NAD and are currently working on establishing an Internship program. Vancro is also looking into ways we can support the local communities where we have Interpreters working. Suggestions welcome!
My first exposure to ASL was through a friend whose brother was Deaf, and then through the Deaf community in Boston. A graduate of Northeastern University, I now reside in Vermont. I am a working, credentialed interpreter with over 20 years in the field. I am actively involved in the Deaf and Interpreting Communities and have held a variety of positions through the Registry of Interpreters for the Deaf affiliate chapters in Massachusetts and in Vermont. Most recently I was the co-chair of the Vermont RID mentorship program and am a current Advisory Council member of Deaf Vermonters Advocacy Service.
In May of 2019 I was hired as the Director of Interpreter Services. I oversee all of their Sign Language Interpreting contracts nationwide. I am responsible for vetting Interpreters and ensuring that Vancro is providing exceptional service. Vancro has a very unique approach to procuring Interpreters: One that honors Deaf preference and Interpreter term and conditions while providing excellent service to our requestors. We are always open to feedback. You can call/ zoom/ or email me anytime.
Vancro is hiring and is a great place to work. We are growing and we want you to join us!
ASL version Coming Soon.
I began learning ASL in college, where I met some of the most amazing and talented people of the local deaf community. They not only supported my education but encouraged my career in Interpreting. Four years later, I graduated from California State University, Northridge and began my career giving back to the Deaf and Interpreting Communities. As a mom of two and an Army wife currently residing in North Carolina, I am a working, Nationally certified interpreter with 8 years in the field.
In September 2019, I was hired as Program Manager for the Fort Bragg ASL contract in Fort Bragg, Nc. Since then, my role has grown, and I currently oversee all the interpreters at Fort Bragg as well as Johnson City Tennessee. I am responsible for vetting interpreters and coordinating schedules. Vancros goal is to honor Deaf preference for each contract as well as local Interpreter terms and rates while providing the best service we possibly can.
Vancro is hiring, and we hope you will join our team!
Bobbi Gravier is the ASL Program Manager for both VHA and VBA offices in Reno, Nevada. She moved to Reno, Nevada from the Grand Rapids, MI area, April of 2019. Bobbi joined Vancro in June of 2019 and brings with her over 35 years of experience. At the encouragement of her mother who was deaf she became nationally certified in 1984. She became very active and involved in her local community as a volunteer on the board of the local deaf agency. Bobbi participated with the local/national interpreting committee to raise the standards and professionalism of interpreting through workshops and mentorship programs. Bobbi taught several community sign language classes and also taught sign language classes specialized groups such as police department and medical employees to name a few. She has close to 10 years of experience with Video Remote Services and Video Remote Interpreting. One of her favorite gigs has been to travel the world as an ASL interpreter for large and small groups with various agencies throughout her career. Bobbi is excited to be a part of the Vancro team whose intention is to provide each contract the highest qualified group of sign language interpreters and to grow with the opportunities presented to her through Vancro.
Vancro specializes in supporting customer requirements by providing American Sign Language (ASL) Services to the Department of Veterans Affairs and US Forestry Service. Vancro ASL interpreters approach multiple problem sets with a collaborative approach that maximizes unity of effort in providing a service for our customers. Vancro takes a very unique approach to the provision of Interpreting services. This approach allows use to provide exceptional service to the agencies and departments we serve.
We are growing and would be honored if you joined us! Please fill out the application below and one of the members of our leadership team will contact you within 24 hours.
In many of our locations we are actively hiring and if you're currently working for us, you have priority for relocation and placement in any of our other locations! Click on our careers page.